Terms & Conditions
These Terms and Conditions constitute a legally binding agreement between you ("User" or "Customer") and A Seein Solution ("Company", "we", or "us"), governing access to and usage of the SEE IN CRM platform, websites, and APIs.
1. Acceptance of Terms
By creating an account, browsing our website, or using any services provided by SEE IN CRM, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions in full.
2. Compliance with Meta WhatsApp Business Policies
You agree to strictly comply with all Meta WhatsApp Business Policies and Commerce Policies. Sending unsolicited spam, prohibited content (such as adult products, counterfeit goods, or predatory financial schemes), or engaging in abusive messaging is strictly prohibited and constitutes grounds for immediate account suspension without refund.
3. Account Security and Credentials
You are solely responsible for maintaining the confidentiality of your login credentials and permanent Meta API tokens. Any activities performed under your workspace account remain your organization's legal responsibility.
4. Subscription Plans and Resource Quotas
Each subscription tier defines maximum allowable contacts, active team members, and broadcast quotas. Exceeding plan limits may require upgrading your subscription tier to maintain uninterrupted service.
5. Service Availability and Maintenance
While we strive for 99.98% platform uptime, temporary disruptions may occasionally occur due to scheduled maintenance, upstream Meta API incidents, or internet infrastructure outages. A Seein Solution is not liable for indirect losses caused by third-party infrastructure failures.
6. Intellectual Property Rights
All intellectual property rights, trademarks, software code, UI designs, and documentation associated with SEE IN CRM remain the exclusive property of A Seein Solution. You retain full ownership of all customer data and contact lists imported into your workspace.
7. Limitation of Liability
To the maximum extent permitted by applicable law, A Seein Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the platform.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Berhampur, Odisha, India.