Privacy Policy
This Privacy Policy outlines how A Seein Solution ("Company", "we", "us", or "our"), operating the SEE IN CRM platform, collects, protects, uses, and discloses information when you use our website, SaaS platform, and related APIs.
1. Information We Collect
We collect information you provide directly to us when creating an account, configuring your WhatsApp Business Account (WABA), uploading contact lists, or communicating with our support team. This includes names, email addresses, phone numbers, billing details, and WhatsApp communication metadata necessary to deliver the SaaS service.
2. Use of Meta WhatsApp Cloud API
SEE IN CRM functions as a software interface connecting your organization directly to Meta's WhatsApp Cloud API. Customer messages, templates, and delivery statuses are routed securely using encrypted HTTPS endpoints. We do not sell or monetize your customer communications or phone records to any third parties.
3. Tenant Isolation & Data Security
We implement industry-standard technical safeguards, including multi-tenant isolation, encrypted storage for API keys and tokens, strict access control policies, and continuous monitoring to protect customer records against unauthorized access, loss, or disclosure.
4. Cookies and Session Management
We use essential cookies and local storage tokens solely for authentication, session continuity, and theme preferences. We do not deploy invasive third-party cross-site tracking cookies.
5. Data Retention and Deletion
We retain account data for the duration of your active subscription. You may request full deletion or export of your account records and stored contacts at any time by contacting our support team at [email protected].
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect technological or legal modifications. Any revisions will be published on this page with an updated revision date.
7. Contact Information
For questions or concerns regarding your privacy or data protection rights, please contact A Seein Solution by email at [email protected] or by phone at +91 8866263050.