SEE IN CRMDocs & Guides
Official Meta API Documentation

Meta WhatsApp Cloud API: Charges & Setup Guide

WhatsApp messages are billed directly by Meta per 24-hour conversation window. SEE IN CRM integrates directly with Meta Cloud API with 0% middleman markup.

Official Meta Conversation Charges (Per 24-Hour Window)

Charges occur only once per 24-hour conversation window. Inside an open 24-hour window, you can send unlimited messages to that contact for free.

Conversation CategoryEstimated Cost (India - INR)Estimated Cost (US/Global - USD)Description & Common Examples
Marketing≈ ₹0.78 / conv≈ $0.0105Promotions, discount offers, abandoned cart recovery, seasonal sales, announcements.
Utility≈ ₹0.12 / conv≈ $0.0050Order confirmations, tracking updates, delivery milestones, payment receipts, appointment reminders.
Authentication (OTP)≈ ₹0.12 / conv≈ $0.0050One-time passcodes, login verifications, password resets, account recovery codes.
Service (User-Initiated)FREE (1,000 / mo)FREEWhen a customer messages you first, answering their questions within 24 hours is 100% free! Meta includes 1,000 free service conversations per month.

How to Connect Your WhatsApp Number to SEE IN CRM (Step-by-Step)

  1. 1
    Create a Meta Developer Account

    Visit developers.facebook.com and sign in with your Facebook account. Click My Apps → Create App.

  2. 2
    Select “Other” → “Business” App Type

    Select Business as the app type, name your app (e.g. “SEE IN CRM Messaging”), and connect it to your Meta Business Portfolio.

  3. 3
    Add WhatsApp Product to Your App

    In your app dashboard, scroll down to WhatsApp and click Set Up. On the “Quickstart” screen, Meta provides a test phone number and access token immediately.

  4. 4
    Add Your Real Business Phone Number

    Under API Setup, click Add phone number. Enter your display name, category, and phone number. Receive an SMS or voice OTP to verify ownership.

  5. 5
    Generate a Permanent Access Token

    In Meta Business Manager → System Users → Add a System User (Admin role). Click Generate Token, select your WhatsApp app, and check both permissions: whatsapp_business_messaging and whatsapp_business_management.

  6. 6
    Paste Credentials into SEE IN CRM

    Navigate to Settings → WhatsApp Configuration in SEE IN CRM. Paste your:

    • Phone Number ID
    • WhatsApp Business Account ID (WABA ID)
    • Permanent Access Token

    Click Verify & Save Credentials. Your live WhatsApp connection is active!