Refund & Cancellation Policy
At A Seein Solution, we want you to be completely confident in using SEE IN CRM. This Refund & Cancellation Policy describes the terms governing trial periods, monthly subscriptions, and refund eligibility for our services.
1. 14-Day Risk-Free Trial
We provide an unrestricted 14-day free trial on our platform so you can evaluate all core features—including shared inbox, visual flows, broadcasts, eCommerce sync, and social automation—prior to making any financial commitment.
2. Subscription Billing & Automatic Renewals
SaaS subscriptions are billed on a recurring monthly or annual basis depending on your selected tier. Subscriptions renew automatically unless canceled prior to the renewal date via the billing portal or by contacting support.
3. Cancellation Process
You may cancel your subscription at any time directly through your account settings or by emailing [email protected]. Upon cancellation, your access remains active until the conclusion of the current prepaid billing period, with no subsequent charges.
4. Refund Eligibility
Because our platform offers a full-featured 14-day free trial, recurring subscription fees are generally non-refundable once billed. However, if you experience a verified platform outage or technical failure that prevents normal usage and our support team cannot resolve it within 7 business days, a prorated refund may be issued upon written review.
5. WhatsApp Meta Messaging Fees Non-Refundable
Fees paid directly to Meta for WhatsApp conversation windows, template messages, or ad spend are collected by Meta Platforms, Inc. and are strictly non-refundable through A Seein Solution.
6. How to Request a Review
To submit a billing inquiry or refund request, please email [email protected] with your registered account email, workspace name, and invoice number. Our billing department reviews all requests within 3–5 business days.